Target Graphics FAQ


1. How do I arrange FREE pickup from Bodek, S&S, or Alpha?


2. I thought any EPS file was good. You say not so - why?


3. What kind of art do I need for HiRes AccuColor 4-Color Process?


4. Does your packing slip indicate rejects? Will my customer see this?


5. Why must I pay with credit card on the first order, despite my
good credit?


6. Will you supply the T-shirt for my company?


7. Do you sell direct?


8. Can you handle volume orders over 50,000 units in a short time frame?


9. Why don't you print nylon baseball jackets or other nylon items?


10. Do you check our blank shirts for accuracy? What happens if the garments are wrong?


11. Is the Target Graphics name on the shipping documents or is it Blind Label?


12. Why does an actual printed T-Shirt look different than the virtual proof? The paper proof?


13. When will I see an Invoice?


14. Will I see an Order Confirmation? A shipping confirmation?


15. When should I expect to see an art approval? 

 

16. Can you print on Moisture Wicking Material? 

 

17. My imprint looks slightly crooked/bowed, why is that?


1. How do I arrange FREE pickup from Bodek & Rhodes, S&S Activewear, or Alpha?

The answer is quite simple- Tell them to "Put It on The FREE Target Graphics Truck" and we will receive in a day or two.


2. I thought any EPS file was good. You say not so - why?

EPS is nothing more than a file type that can be opened by multiple graphics programs. As is the case with ANY file, it is what's inside the counts. An artist can save anything from a low resolution JPEG to a high resolution PhotoShop file as an EPS. Bottom line, the art department must open it and see what they have to deal with - just like any file they receive.


3. What kind of art do I need for HiRes AccuColor 4-Color Process?


 

The most important aspect is file resolution. At final imprint size, it is best to have 300 dpi or higher. We can use 150 dpi, but this is the point where edges & definition start to suffer.

 


Remember, Target Graphics will use Photoshop for all HiRes AccuColor work. The file type can be psd, JPEG, tif, or even an Illustrator AI file (though if the image is raster, then it is better to send the original file, not pasted in Illustrator). To learn more click here http://targetgraphicsltd.com/wdk_tg/wcm/content/resources/artwork_readiness.jsp


4. Does your packing slip indicate rejects? Will my customer see this?


Our packing slip indicates actual count. We do not use the words reject or misprint on the form your customer sees. They will however, know exactly what we shipped after any spoilage. Your invoice will indicate manufacturers rejects, such as, holes or stains we could not see at initial inspection. Also you will be advised of misprints.



5. Why must I pay with credit card on the first order, despite my good credit?

This policy ensures delivery fn your first order without delays due to credit. Credit checks, regardless of your good credit rating, take time. Unfortunately, not all suppliers are cooperative or they are slow to respond. Statistics show our average time for credit checks is two weeks.


6. Will you supply the T-shirt for my company?

No, we do not supply blank garments at all- we are strictly Contract Screen Printers.  We are happy to make recommendations of shirt styles that will complement the look your customer is trying to achieve.



7. Do you sell direct?

We do NOT sell direct at all. Every order must be placed through a Distributor. If you are an end user we will be happy to put you in contact with a Distributor in your area.


8. Can you handle volume orders over 50,000 units in a short time frame?

YES! With 8 Automatic Presses in house we have the capacity to print 50,000 per day and we enjoy the challenge. Need to pick and pack 1,000 different shipments in a day? No problem! We have the experience.


9. Why don't you print nylon baseball jackets or other nylon items?

Nylon has a pesky characteristic of shrinking and melting when exposed to high temperatures.  When we flash the ink on press and run them through the dryer after printing the nylon can shrink, scorch & melt.  Extra Crispy Jacket anyone?



10. Do you check our blank shirts for accuracy? What happens if the garments are wrong?

24-48 hours after we receive your garments we check blank shirts for accuracy.  Each shirt is hand counted and checked for correct style, size & color. If there is any issue with what we received you will be contacted immediately.



11. Is the Target Graphics name on the shipping documents or is it Blind Label?


Every shipment that leaves our warehouse is shipped blind showing YOU as the shipper.



12. Why does an actual printed T-Shirt look different than the virtual proof? The paper proof?

Great question. First off, know that EVERY output device will differ - this is reality due to a whole lot of technical reasons, such as, tonal compensation, ink density, ink values, etc., etc.


Virtual proofs or "Monitor Viewing" is in theory impossible to reproduce with printed ink, though some output devices (computer printers) can get close enough to make most buyers happy. Monitors display color in RGB (light) which is beyond the visual spectrum that printed inks can reproduce in 4-color process (CMYK).


Ink jet & Laser printers DO NOT print in RGB, they will always convert this color space to CMYK. So, your color paper proof (paper) will only be as close as the output device allows. NEXT, the image must overcome another conversion. The image info must be separated into a screen for each color, CMYK, then printed with inks that differ from the inks in the paper proofing device. There is no way around this. Printing T-shirts is a different animal than printing paper.


Furthermore, the texture of the fabric will affect the color balance. That said, Target Graphics has gone to great lengths to make our final printed T-shirt as close as possible to the original file. IMPORTANT: ONLY a printed T-shirt is considered a proof for final judgment. Target Graphics WILL NOT be responsible for moderate shifts in color or effect if only a virtual proof or paper proof is used.


What about spot color? Same thing applies. The key here is Pantone matching. A monitor will not accurately display Pantone colors. Paper printed in CMYK will NEVER match Pantone colors. The only way to know what you get on a T-shirt is to allow time & expense for a product proof.


13. When will I see an Invoice?

Invoices are processed and faxed out the day after your order ships. You will receive a paper copy of the invoice through the mail within 5 days of when your order ships.



14. Will I see an Order Confirmation? A shipping confirmation?


Yes. We will fax or e-mail an order confirmation. If information on your PO is incomplete, this form will inform you. Shipping confirmations are e-mailed with UPS Quantum. If an order ships via freight, Customer Service will call or e-mail you with the details.


15. When should I expect to see an art approval?

We send out PDF Art Approvals. Our goal is to send it 5 days before your ship date, but rush orders will likely have proofs sent last minute (24-48 hours before production. WARNING: Our art department is very busy and can rarely make exceptions. If you need art proofs faster than 5 days before your print date, then please contact our Sales Manager. Going on vacation is not a convincing argument.


16. Can You Print on Moisture Wicking Material?

 

We print these fabrics once in while, but a small percentage on the whole (Less than 1% of our volume).

 
We personally like cotton better because it breathes. We have had responses from distributors on both sides of the aisle. Some say they are cooler, some tell us they are too hot. The majority do tell us they absorb odors, which is no surprise. Polyester has always absorbed odors, which is all performance fabric is. The wicking properties of polyester & some treatments are real - they do not absorb moisture, however, this material traps heat.

 

We have heard that some better fabrics, while still polyester, breathe well. ASI Vice Chairman Matthew Cohn said they were great on his Grand Canyon trip. Yet, we just had a client ask us to help reprint an order on cotton because their client couldn't stand the heat of the polyester performance tees they ordered.

 

As for screen printing, no problems thus far, but BEWARE. Some cheaper fabrics are sprayed with chemicals which may inhibit adhesion of inks. There is no way your screen printer will know this and you'll only find out when it is too late. Also, dont print waterbase on polyester - use the standard plastisol ink. 

Our final opinion - great marketing, but we prefer cotton!

 

17. My imprint looks slightly crooked/bowed, why is that?

 

While crooked printing due to operator error is never acceptable in our shop there are a few instances when imprints appear slightly crooked or warped. This happens even when the shirts are loaded PERFECTLY straight. The Target Graphics Screen Printing Dectectives were on the case and we believed that the shirt was stretch/warped while the imprint was still stright.

 

The primary factors that we suspected were the cause are: 
      

      1. Excessive use of tack adhesive 
      2. Improper loading & unloading


The Target Detectives worked together to put this theory to the test.  The results; Not even the best operator using minimal adhesive can stop fabric from distorting. We have found that this happens on every job to some extent. Furthermore, thin, horizontal graphics will only highlight the problem.

 

1) Screens were set up so the design was perfectly leveled and center in respect to the pallet- confirmed with T Square.

2) Our Production Manager took the time to load 14 shirts perfectly straight and centered- double checked by our Production Supervisor.

3) The 14 shirts were printed and left on the pallet to confirm that they were straight. The Target Detective Team reviewed the results. The prints were confirmed straight on the pallet with the T Square.

4) Shirts were pulled carefully from the bottom of the tee with both hands as evenly as possible. It was evident that no matter how carefully the shirts were unloaded a slight bit of bowing occurred. The shirts were ran through the dryer.

5) After going through the dryer the prints were then examined for their Bow-i-ness (No, not Ziggy Stardust). It was found that almost all the prints were bowed in a shallow upside down "U" shape when measured with the T Square.

6) We tried to stretch the shirts back to normal by grabbing the shoulders on top and the bottom front of the shirt and stretching. When measured with a T Square all of the shirts became less bowed and some were almost perfectly straight.

Notes: Almost no spray tack was used on the pallets. The Bow-i-ness of the print contributed to it seeming crooked/slanted. The bowing was not consistent- there were varying amounts of bowing and uneven/lopsided bowing.

PICTURED: Before- Printed shirt laid flat on the conference table with a T Square to show the bow. After- THE SAME EXACT SHIRT after it was stretched to remove the bowing.

 

Before  Corrective Stretching

 

After Corrective Stretching

 

The final results: Due to the nature of printing on textiles the "canvas" can warp slightly,  although the "painting" is straight. We are continuing our research and will post more info as it becomes available.